Client Services Lead- Shaw AFB, SC

Shaw Air Force Base, South Carolina, United States · 7.1.5.1

Description

NOTE: To apply, will require Active/current Top Secret Clearance with SCI eligibility

Provides second-tier support to end-users for PC, server, mainframe applications, and hardware. Handles problems that the first-tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and highest level of technical skill in field of expertise.

Duties:

Requirements

Certifications:

DoD 8570 Level 2 or higher (Security+)

Education Requirements:

Must have at least a Bachelor’s degree in Computer Science or related field and 12 years of experience.

Must have Knowledge of:

- iPhones/iPads

- Good Mobile

- IMDS

- CFP SharePoint (NIPR/SIPR)

- Trusted Thin Client (TTC)

- PC Boxes

- Remedy ITSM

- Explore (Communications Tracker)

- Performs hands on Tier 1 support (e.g. printer install, etc.)



Benefits

EMW, Inc. is an Equal Opportunity Employer.

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